Policies

Complaints Against a Teacher

  • All complaints about a teacher shall be dealt with as set out in the Teacher’s E.C.
  • All complaints against a teacher shall be referred in the first instance to the Principal.
  • While formal procedures are available as a last resort, every effort should be made by all concerned to resolve the matter informally. The Principal, and the senior teacher, where relevant, has a key role in facilitating such a resolution.
  • Where the principal has been unable to resolve the complaint, the complaint should be made in writing to the Board of Trustees and be signed by the complainant.
  • Copies of the letter of complaint should be given to the teacher for a written response.
  • The Board will consider the teacher’s written response and after considering all information, make a decision.
  • The Board will acknowledge the complaint and inform the complainant in writing of any actions taken in resolution.
  • Where the Board considered a resolution is reasonable and effective, the complainant and the Principal should be advised by the Board that no further action is intended.
  • If the Board is not satisfied, the full Board or a sub-committee of the Board may discuss the complaint and recommend action to the teacher. The teacher should be invited to respond to the Board’s recommendations.

Complaints against the Principal

  • All complaints about the principal shall be dealt with as set out in the Principal’s EC.
  • All complaints against the principal shall be referred, in the first instance, to the Chairperson of the Board.
    [email protected]
    ATTN: Kaikorai Board Chair
    Kaikorai Primary School
    Wright St, Roslyn, 9010
    Dunedin
  • While formal procedures are available as a last resort, every effort should be made by all concerned to resolve the matter informally. The Chairperson of the Board has a key role in facilitating such a resolution.
  • Where the Chairperson has been unable to resolve the complaint, the complaint should be made in writing to the Board of trustees and be signed by the complainant.
  • Copies of the letters of complaint should be given to the principal for a written response.
  • The Board will consider the principal’s written response and after considering all information, make a decision.
  • The Board will acknowledge the complaint and inform the complainant in writing of any action taken in resolution.
  • Where the Board consider a resolution is reasonable and effective, the complainant and the Principal should be advised by the Board that no further action is intended.
  • If the Board is not satisfied, the full Board or a Committee of the Board may discuss the complaint and recommend actions to the Principal. The Principal should be invited to respond to the Board’s recommendations.
  • In the case of allegations that have disciplinary implications, the Board should convene a Committee to investigate and report only on the substance of the claim. Such a sub-committee will include a professional or union representative nominated by the Principal, as well as a professional or STA adviser selected by the Board.
  • The Committee should report in writing to the Board detailing all parties consulted and the content of any written submissions. The Committee may offer a recommendation to the Board.
  • The Principal should be invited to respond to the report.
  • In discussion at a board meeting of the Principal’s response, the principal may make a statement, answer questions, but not be present during the discussion on action to be taken on the complaint.
  • The principal may be represented at all meeting with the Board, or sub-committee of the Board, by a professional or union advocate of his choice.
  • All business concerning the complaint and action resulting from it will be held "in committee”.
  • No person with any personal involvement in the complaint shall be a member of any committee or inquiry.
  • Any member of the Board who is personally involved in the complaint shall take no part in the discussion about it but may submit a statement on the matter.
  • If the complainant is not satisfied, the Board Chairperson should advise the complainant of further avenues, eg Human Rights Commission, Ombudsman etc.